Privacy Policy

Last updated: June 14, 2025

1. Introduction

Ace Access LLC ("we," "our," or "us") operates the CouchTrip platform and services (the "Service"). This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

2. Information We Collect

Information You Provide

  • Account information (username, email address, name)
  • Profile information (profile images, bio, creator details)
  • Content you create or upload (videos, descriptions, metadata)
  • Payment and subscription information
  • Communications with us (feedback, support requests)

Information We Collect Automatically

  • Usage data (how you interact with our service)
  • Device information (device type, operating system)
  • Log data (IP address, browser type, access times)
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected data for various purposes:

  • To provide and maintain our Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features
  • To provide customer support
  • To gather analysis or valuable information to improve our Service
  • To monitor the usage of our Service
  • To detect, prevent and address technical issues
  • To process payments and subscriptions

4. Information Sharing and Disclosure

We may share your personal information in the following situations:

  • With Service Providers: We may share your personal information with third-party companies to facilitate our Service
  • For Business Transfers: If we are involved in a merger, acquisition or asset sale
  • With Affiliates: We may share your information with our affiliates
  • With Your Consent: We may disclose your personal information for any other purpose with your consent
  • Legal Requirements: We may disclose your information if required by law

5. Data Security

The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

6. Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

7. Your Rights

You have certain rights regarding your personal data:

  • The right to access, update or delete your personal information
  • The right of rectification
  • The right to object
  • The right of restriction
  • The right to data portability
  • The right to withdraw consent

8. Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By email: privacy@couchtrip.app
  • Company: Ace Access LLC
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